Student Resources

Formal Complaints & Academic Appeals

Office of the Ombudsperson

  • As part of the University’s commitment to ensuring that the rights of its individual members are protected, the University Ombudsperson is devoted to ensuring procedural fairness and just and reasonable outcomes. The Ombudsperson offers advice and assistance and can recommend changes in academic or administrative procedures where this seems justified.

    In recognition of different campus cultures and practices, and to make our services more accessible to clients, there is an Ombuds Officer based at each of the three campuses. Contact us.

UTGSU Advocate

  • Grad students can also connect (email is best) with the UTGSU Advocate: Gail Fernando for appeal advice & support. See Contact Info.

Graduate Academic Appeals

  • Graduate students registered in the School of Graduate Studies (SGS), may appeal substantive or procedural academic matters, including grades, evaluation of comprehensive examinations and other program requirements; decisions about the student’s continuation in any program; or concerning any other decision with respect to the application of academic regulations and requirements to a student (SGS General Regulations 11.1).

Accessibility for Ontarians with Disabilities Act (AODA)

AODA Office

  • The Accessibility for Ontarians with Disabilities Act (AODA) is a piece of legislation in the Province of Ontario aimed at making the places you work, live and learn as accessible as possible.
    Several standards assist in fulfilling this goal: the Customer Service Standard and the various standards within the Integrated Accessibility Standards Regulation. Below you will find tip sheets, training modules, resources, relevant policies and our building access notices.

Service Animals & Support Resources

  • The University has developed new guidelines on the welcoming of service animals on our campuses in order to reflect and clarify the law. They provide University-context specific guidance on how all members of the University community can welcome service animals. It also clarifies how community members wishing to be accompanied by service animals can do so.
  • Support persons are welcomed at the University to accompany persons with disabilities in order for them to access the University services. Communication and service should be focused on the individual as opposed to the support person.
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